Delivery of DAK: Norms for Delivary, Delay, Complaints & details of mail traffic handled: Govt reply in Lok Sabha:-
GOVERNMENT OF INDIA
MINISTRY OF COMMUNICATIONS AND INFORMATION TECHNOLOGY
LOK SABHA
UNSTARRED QUESTION NO 1051
ANSWERED ON 11.12.2013
DELAY IN DELIVERY OF DAK
1051 . Dr. CHARLES DIAS
Will the Minister of COMMUNICATIONS AND INFORMATION TECHNOLOGY be pleased to state:-
(a) whether there is an increase in the number of postal articles handled by the Post Offices during the financial year 2012-13;
(b) if so, the details thereof;
(c) the normal time-limit for delivering various postal articles including speed post letters in the country;
(d) whether a large number of complaints have been received for non-delivery and late delivery of postal articles;
(e) if so, the details of complaints received in this regard during the last three years and the current year, year-wise; and
(f) the action taken by the Government in this regard?
ANSWER
THE MINISTER OF COMMUNICATIONS AND INFORMATION TECHNOLOGY & LAW AND JUSTICE (SHRI KAPIL SIBAL)
(a) Yes Madam. There is an increase in the number of Speed Post articles handled by the Department of Posts during the Financial Year 2012-13 compared to that in 2011-12. However, the number of unregistered and registered articles decreased in the Financial Year 2012-13 compared to that in 2011-12.
(b) Details of mail traffic handled by Department of Posts in Financial Year 2011-12 and 2012-13 are given at Annexure 1.
(c) The normal time limit (delivery norms) for delivery of various postal articles including Speed Post letters in the country is given at Annexure 2.
(d) No Madam. The percentage of complaints received with respect to mail services in the year 2012-13 was only 1.29% vis-à-vis total mail traffic.
(e) Details of complaints received for late delivery and non delivery/loss of postal articles for the last three years and current year up to June 2013 are given in Annexure 3.
(f) The complaints are processed immediately on receipt. Most complaints are settled in a time bound manner. However, some cases which require detailed enquiry involving more than one Circle may take longer time.
Annexure 1
Details of mail traffic handled by Department of Posts in Financial Year 2011-12 and 2012-13
(Figures in Crores)
| Category of Mail | 2011-12 | 2012-13 |
| Unregistered | 577.87 | 541.63 |
| Registered | 19.11 | 17.93 |
| Speed Post | 39.20 | 45.00 |
Annexure 2
Norms for Delivery of various categories of Mail
| Category of Mail | Delivery Destination | Time prescribed (in days) |
| First Class mail (letters, postcards, Inland letter cards etc.) | Local (within Municipal City limits) and between Metro Cities (Delhi, Mumbai, Kolkata, Chennai, Hyderabad and Bengaluru) | 2 |
| Rest of India | 4 – 6 | |
| Registered / Insured articles, Second Class Mail (Parcels, Book Packets, Registered Newspapers etc.) | Local (within Municipal City limits) and between Metro Cities (Delhi, Mumbai, Kolkata, Chennai, Hyderabad and Bengaluru) | 3 |
| Rest of India | 5-7 | |
| Speed Post | Local (within Municipal City limits) and between Metro Cities (Delhi, Mumbai, Kolkata, Chennai, Hyderabad and Bengaluru) | 2 |
| Rest of India | 4-6 |
Note:- The days taken for delivery exclude the day of posting, holidays and Sundays. They apply to articles posted/ booked before cut off time.
Annexure 3
Details of complaints received for late delivery and non-delivery/loss of postal articles
| (a) Complaints regarding Delay/Late delivery of Article | ||||
| Year | 2010-11 | 2011-12 | 2012-13 | Quarter ending June 2013 |
| All services including Speed Post Articles | 2,66,953 | 3,19,911 | 3,48,542 | 88,198 |
| (b) Complaints regarding Non delivery/Loss of Article | ||||
| Year | 2010-11 | 2011-12 | 2012-13 | Quarter ending June 2013 |
| All services including Speed Post Articles | 13,550 | 10,291 | 16255 | 4199 |
Source Annexure: http://164.100.47.132/Annexture/lsq15/15/au1051.htm
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