No.48013/1/2011-O&M
Government of India
Ministry of Personnel, Public Grievances & Pensions
Department of Administrative Reforms & Public Grievances
(O&M Division)
5th Floor, Sardar Patel Bhavan,
New Delhi, the 19th February, 2013
OFFICE MEMORANDUM
Sub: Procedures to deal with letters received from the Members of Parliament, member of public, recognized association or a public body.
The paragraph Nos.63 & 66 of the Chapter No.VIII (Forms & Procedure of Communication) and of the Central Secretariat Manual of Office Procedure (CSMOP) and paragraph Nos.127 of Chapter No.XIV prescribe the procedure for dealing with the correspondence received from Members of Parliament, VIPs, members of public, recognized association or a public body. The same are reiterated, as given below, for strict compliance:-
Para 63: Correspondence with Members of Parliament -
(1) Communications received from Members of Parliament should be attended to promptly.
(2) Where a communication is addressed to a Minister, it should, as far as practicable, be replied to by the Minister himself. In other cases, a reply should normally be issued over the signature of an officer of the rank of Secretary only.