(a)There is a Pension Grievance Cell in the Department of Ex-servicemen Welfare which deals with grievances of the retired officers and jawans. On an average this cell receives representations ranging between 500 to 800 per month. Grievances are also received through the pension portal of Department of Pension & Pension Welfare. These are examined and for warded to the concerned agencies for redressal with a copy to the individual to enable him to know the status of his case. Similar cell exists in the office of respective Pension Sanctioning Authorities (PSAs). Controller General of Defence Accounts (CGDA) organizes 6 Defence Pension Adalats in a year across the country and local Army Commands organize Army Melas. Their purpose is to redress the grievances of the ex-servicemen on the spot rather than expecting them to approach the concerned authorities for redressal. They have proved very successful as these are not only to redress the grievances but also to disseminate the latest information and the policy laid down by the Government for their welfare.
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